Testing Center Supervisor Job Description

Salary Range

$55,950 - $85,090

Experience

2 to 4 years

Work Environment

Campus testing center

What Does a Testing Center Supervisor Do?

Students, faculty and outside testing companies depend on a campus testing center for exams that are fair and secure. Testing center supervisors make sure that every rule is followed, and every exam is proctored, scored and returned on time. Accommodated exams for students with disabilities often run through the center too.

Also known as: Testing Supervisor

Other Job Titles for This Work

Workers in this occupation report titles such as Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager.

Testing Center Supervisor Duties and Responsibilities

The primary responsibilities of a testing center supervisor include:

• Schedule proctors and rooms for placement tests, make-up exams and accommodated testing.
• Check that each testing room meets security rules before candidates are seated.
• Run certification and licensing exams for outside vendors such as Pearson VUE and Prometric.
• Hire, train and evaluate part-time proctors and student workers.
• Investigate cheating reports and write incident summaries for faculty or testing vendors.
• Coordinate accommodated exams with the disability services office, including extra time and readers.
• Manage the center's scheduling system and online booking for students and faculty.
• Receive, store and return paper exams under chain-of-custody rules.
• Collect testing fees, reconcile deposits and track the center's budget.
• Report testing volumes and wait times to the director at the end of each term.

Required Skills and Qualifications

To succeed as a testing center supervisor, you will need the following skills and qualifications:

• Knowledge of exam security procedures
• Scheduling software such as RegisterBlast or TutorTrac
• Supervising part-time staff
• Calm authority when rules are broken
• Familiarity with disability accommodations for testing
• Accurate cash handling and records
• Vendor certification, such as Pearson VUE test administrator
• Clear written incident reports

Education and Training

Experience as a proctor or testing assistant often leads to the supervisor's job. Many colleges prefer a bachelor's degree for the job, while BLS lists a high school diploma and a few years of work as the usual start for supervisors of office staff generally. With experience, you could move up to testing center director or into student services management.

Salary and Job Outlook

BLS projects employment of first-line supervisors of office and administrative support workers to stay almost flat from 2025 to 2035, at 0.1 percent growth. Across offices of every kind, that still means roughly 127,400 openings a year. In testing, security experience counts most.

Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, First-line supervisors of office and administrative support workers.

Testing Center Supervisor Pay Range

Highest-Paying States for Testing Center Supervisors

The states with the highest median pay for this occupation are Washington ($79,480), District of Columbia ($79,200), New York ($79,170), Connecticut ($78,200), California ($77,590). Pay is lowest in Arkansas ($58,100), Louisiana ($57,180), West Virginia ($53,660).

What the Work Is Like

O*NET surveys people who work as first-line supervisors of office and administrative support workers about their daily conditions. Of those surveyed:

• 98% are on the phone every day
• 93% say teamwork is very or extremely important in their job
• 89% use email every day
• 85% spend more than half the workday sitting
• 81% say being exact and accurate is very or extremely important
• 70% work indoors in a climate-controlled space every day
• 39% have a lot of freedom to make decisions

Education Workers Say the Job Needs

Tools and Software Testing Center Supervisors Use

Tools and equipment

• 10-key calculators
• Computer data input scanners
• Computer laser printers
• Desktop computers
• Laptop computers
• Laser facsimile machines
• Liquid crystal display LCD projectors
• Multi-line telephone systems
• Personal computers
• Photocopiers

Software

• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Adobe Acrobat
• Apple macOS
• Facebook
• Google Docs
• Henry Schein Dentrix
• IBM SPSS Statistics
• Intuit QuickBooks

Is This Job a Good Fit for You?

People who do well in this job tend to enjoy leading, persuading and making business decisions as well as organized work with data, records and clear procedures.

Skills O*NET rates most important: Reading Comprehension, Active Listening, Speaking, Monitoring, Social Perceptiveness, Coordination.

Knowledge areas used most: Administration and Management, Customer and Personal Service, English Language, Administrative, Computers and Electronics.

Preparation: O*NET places this occupation in Job Zone 3 of 5, which means medium preparation.

Related Careers

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Applying for a Testing Center Supervisor Job

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