Teller Supervisor Job Description

Salary Range

$55,950 - $85,090

Experience

Some banking experience, under 5 years

Work Environment

Bank or credit union branch

What Does a Teller Supervisor Do?

Although customers rarely meet them, teller supervisors shape how smoothly a bank or credit union branch runs on a busy payday. They make sure that cash limits and ID checks are respected, and every drawer is balanced, verified and reported on time. When a customer's problem needs more than a teller can offer, the supervisor steps in.

Other Job Titles for This Work

Workers in this occupation report titles such as Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager.

Teller Supervisor Duties and Responsibilities

The primary responsibilities of a teller supervisor include:

• Schedule tellers for each shift and adjust staffing for paydays, holidays and lunch coverage.
• Balance the vault and cash drawers daily and investigate any overage or shortage.
• Approve check cashing, withdrawals and holds above a teller's authority limit.
• Order cash from the Federal Reserve or a correspondent bank and ship excess cash back.
• File Currency Transaction Reports and flag suspicious activity under Bank Secrecy Act rules.
• Train new tellers on cash handling, fraud spotting and the teller system.
• Resolve customer complaints and errors that tellers cannot settle at the window.
• Conduct surprise cash counts and dual-control checks on the vault and ATM.
• Coach tellers on referring customers to loans, savings and other bank services.
• Keep audit and exam records ready for internal auditors and bank examiners.

Required Skills and Qualifications

To succeed as a teller supervisor, you will need the following skills and qualifications:

• Cash handling and vault balancing
• Bank Secrecy Act and anti-money-laundering basics
• Core banking systems such as Fiserv or Jack Henry
• Spotting counterfeit bills and check fraud
• Scheduling and leading a teller team
• Calm with upset or impatient customers
• Referring customers to the right product
• Integrity and discretion with account data

Education and Training

With experience, tellers can progress from senior or lead teller to supervisor and later to branch operations or branch manager. Most banks require a high school diploma. BLS gives the same picture for first-line office and administrative supervisors as a whole: a high school diploma and under five years of related experience. Some college coursework in business or finance is a plus.

Salary and Job Outlook

The median annual wage for first-line supervisors of office and administrative support workers was about $69,500 in May 2025, according to BLS. BLS projects almost no change in the group's employment from 2025 to 2035, a rise of about 0.1 percent, with roughly 127,400 openings a year. Branches are closing in some areas as customers move to banking apps, so teller supervisor jobs may be harder to find than the group figures suggest.

Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, First-line supervisors of office and administrative support workers.

Teller Supervisor Pay Range

Highest-Paying States for Teller Supervisors

The states with the highest median pay for this occupation are Washington ($79,480), District of Columbia ($79,200), New York ($79,170), Connecticut ($78,200), California ($77,590). Pay is lowest in Arkansas ($58,100), Louisiana ($57,180), West Virginia ($53,660).

What the Work Is Like

O*NET surveys people who work as first-line supervisors of office and administrative support workers about their daily conditions. Of those surveyed:

• 98% are on the phone every day
• 93% say teamwork is very or extremely important in their job
• 89% use email every day
• 85% spend more than half the workday sitting
• 81% say being exact and accurate is very or extremely important
• 70% work indoors in a climate-controlled space every day
• 39% have a lot of freedom to make decisions

Education Workers Say the Job Needs

Tools and Software Teller Supervisors Use

Tools and equipment

• 10-key calculators
• Computer data input scanners
• Computer laser printers
• Desktop computers
• Laptop computers
• Laser facsimile machines
• Liquid crystal display LCD projectors
• Multi-line telephone systems
• Personal computers
• Photocopiers

Software

• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Adobe Acrobat
• Apple macOS
• Facebook
• Google Docs
• Henry Schein Dentrix
• IBM SPSS Statistics
• Intuit QuickBooks

Is This Job a Good Fit for You?

People who do well in this job tend to enjoy leading, persuading and making business decisions as well as organized work with data, records and clear procedures.

Skills O*NET rates most important: Reading Comprehension, Active Listening, Speaking, Monitoring, Social Perceptiveness, Coordination.

Knowledge areas used most: Administration and Management, Customer and Personal Service, English Language, Administrative, Computers and Electronics.

Preparation: O*NET places this occupation in Job Zone 3 of 5, which means medium preparation.

Related Careers

These jobs use similar skills, according to O*NET's related-occupation data:

• Payroll Supervisor job description
• Mail Services Supervisor job description
• Office Supervisor job description
• Property Control Supervisor job description
• Admissions Supervisor job description
• Testing Center Supervisor job description
• Library Supervisor job description
• Front Desk Supervisor job description

Applying for a Teller Supervisor Job

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