Parking Services Supervisor Job Description

Salary Range

Varies by employer

Experience

Some supervisory experience

Work Environment

Parking office and campus lots

What Does a Parking Services Supervisor Do?

Much of this job comes down to scheduling. Parking services supervisors set the patrol routes, event crews and counter hours for a parking office at a city, hospital or college, then lead the officers, attendants and appeals clerks who work them. The plan changes every time someone calls in sick.

Also known as: Parking Appeals Supervisor

Parking Services Supervisor Duties and Responsibilities

The primary responsibilities of a parking services supervisor include:

• Build weekly schedules for parking officers, attendants and appeals clerks, covering nights and events.
• Assign patrol routes each shift and adjust them for closures or complaints.
• Review a sample of citations for errors before they reach the appeals desk.
• Decide escalated appeals and customer complaints that front-line staff cannot resolve.
• Train new staff on ticketing devices, enforcement policy and de-escalation.
• Ride along or walk routes to observe officers and give feedback on the spot.
• Count and reconcile cash and card revenue from lots, meters and pay stations.
• Staff and supervise parking for games, concerts and move-in days.
• Complete payroll approvals, time-off requests and performance reviews for the team.
• Recommend signage, rule and equipment changes to the parking services manager.

Required Skills and Qualifications

To succeed as a parking services supervisor, you will need the following skills and qualifications:

• Scheduling and timekeeping software
• Coaching and correcting staff fairly
• De-escalating angry customers
• Parking enforcement rules and appeal standards
• Cash handling and revenue reconciliation
• Citation and permit software
• Clear written reports
• Flexibility for nights, weekends and events

Education and Training

The supervisor's post is distinguished from a lead officer's in that it carries hiring, discipline and budget duties as well as the daily schedule. BLS lists a high school diploma and less than 5 years of related experience as typical for this group of protective service supervisors. Most supervisors are promoted from within.

Salary and Job Outlook

Employment of first-line supervisors of protective service workers not listed elsewhere, which includes parking supervisors, is projected to grow about 2 percent from 2025 to 2035, according to BLS. The group expects about 1,700 openings a year. Many of those will come as supervisors retire, so officers who show they can schedule well and calm a tense crowd tend to get the nod.

Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, First-line supervisors of protective service workers, all other.

Parking Services Supervisor Pay Range

Highest-Paying States for Parking Services Supervisors

The states with the highest median pay for this occupation are District of Columbia ($97,640), New York ($92,930), California ($92,690), Rhode Island ($89,320), Alaska ($89,170). Pay is lowest in New Jersey ($54,720), Mississippi ($49,330), Delaware ($47,640).

Applying for a Parking Services Supervisor Job

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