Mail Services Manager Job Description

What Does a Mail Services Manager Do?

For students, faculty, and business offices, the speed and security of campus mail rest on the mail services manager. The job covers the mail center's staff, budget, carrier contracts and postage accounts, along with the systems that track each package from the loading dock to its owner.

Also known as: Campus Mail Manager, Assistant Campus Mail Manager, Mail Services Assistant Manager

Mail Services Manager Duties and Responsibilities

The primary responsibilities of a mail services manager include:

• Plan staffing, routes and hours for the mail center, including peak weeks at the start of term.
• Manage the mail services budget, postage accounts and charge-backs to departments.
• Negotiate and review contracts with carriers such as UPS and FedEx and with equipment vendors.
• Keep the operation compliant with USPS mailing standards, permits and presort requirements.
• Choose and run package-tracking and smart-locker systems, and report delivery times.
• Hire, train and evaluate supervisors, clerks and student workers.
• Set security procedures for suspicious mail and train staff to follow them.
• Advise departments on bulk mailing design and address quality to cut postage costs.
• Handle escalated complaints about lost, late or damaged items and fix the process behind them.
• Track volume trends and plan for changes in space, vehicles and equipment.

Required Skills and Qualifications

To succeed as a mail services manager, you will need the following skills and qualifications:

• Budgeting and cost recovery for a service unit
• USPS Domestic Mail Manual and permit rules
• Carrier and vendor contract management
• Package-tracking and locker software
• Leading a mixed team of staff and student workers
• Security awareness for suspicious mail
• Customer-service judgement with faculty and departments
• Bachelor's degree in business or a related field, or equivalent experience

Education and Training

Entry without a degree might be possible for long-serving supervisors, but applicants with a bachelor's in business or operations will have the advantage over other candidates. With experience, you could progress from mail supervisor to assistant manager and then manager. For administrative services managers in general, BLS lists a bachelor's degree and less than five years of related work as typical.

Salary and Job Outlook

BLS projects employment of administrative services managers, the wider group that also covers records and office services managers, to grow about 5 percent from 2025 to 2035. Mail is a small part of it. BLS expects roughly 22,000 openings a year across the group, and managers who can run package lockers, tracking systems and tight budgets will have the strongest claim on them.

Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, Administrative services managers.