What Does a Telecommunications Coordinator Do?
Moving day for a department goes smoothly only if every extension and data jack in the new office already works, so a telecommunications coordinator plans that service long before the boxes arrive. Day to day, coordinators process requests to add, move or disconnect lines, schedule carriers and cabling crews and audit phone bills, splitting their time between the office, wiring closets and job sites.
Also known as: Telecommunications Services Coordinator, Assistant Telecommunications Services Coordinator, Senior Telecommunications Services Coordinator, Principal Telecommunications Services Coordinator
Other Job Titles for This Work
Workers in this occupation report titles such as Computer Network Specialist, IT Consultant (Information Technology Consultant), Network Specialist, Network Support Specialist, Network Technical Analyst, Network Technician, Personal Computer Network Analyst, Systems Specialist.
Telecommunications Coordinator Duties and Responsibilities
The primary responsibilities of a telecommunications coordinator include:
- Process requests to add, move or disconnect phone lines, extensions and data jacks.
- Schedule cabling contractors and carriers, and check that each job matches the work order.
- Audit monthly carrier and cellular invoices and dispute charges for lines no longer in use.
- Keep cable records, jack numbers and closet diagrams current in the telecom database.
- Program voicemail boxes, call trees and hunt groups on the VoIP system.
- Plan phone and network service for building moves, renovations and new construction.
- Troubleshoot dead lines, static and dropped calls, and open tickets with carriers when needed.
- Verify that each phone's emergency calling location is accurate after moves and changes.
- Manage the inventory of desk phones, headsets and mobile devices issued to staff.
- Train staff on phone features and answer questions about conference calling and voicemail.
Required Skills and Qualifications
To succeed as a telecommunications coordinator, you will need the following skills and qualifications:
- VoIP phone systems such as Cisco Unified Communications or Microsoft Teams Phone
- Structured cabling basics and TIA labeling standards
- Carrier billing and contract review
- Work order and ticket tracking
- Excel for inventories and invoice audits
- Reading floor plans and cable diagrams
- Organized follow-through on many small requests
- Polite persistence with carriers and contractors
Education and Training
Entry to the field without an associate degree might be possible, but applicants who hold one in networking or telecommunications will have a head start over other candidates. Experience of cabling or phone installation could lead to a coordinator post. Some move on to network administration.
Salary and Job Outlook
Typical pay: $58,240 - $98,750 per year, with a median of $76,220.
The range covers the middle half of earners nationwide. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, Computer Network Support Specialists.
According to BLS, growth for computer network support specialists, the group that includes telecommunications coordinators, is projected at about 1 percent from 2025 to 2035. While the group barely grows, roughly 9,000 openings a year should still come up as workers retire or move into other IT jobs. Bear in mind that you are more likely to be hired if you know VoIP and networking as well as traditional phone systems.
Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, Computer network support specialists.
Telecommunications Coordinator Pay Range
| Earners | Annual pay |
|---|---|
| Bottom 10% earn less than | $47,120 |
| Bottom 25% earn less than | $58,240 |
| Median (half earn more, half less) | $76,220 |
| Top 25% earn more than | $98,750 |
| Top 10% earn more than | $127,780 |
Highest-Paying States for Telecommunications Coordinators
The states with the highest median pay for this occupation are Washington ($101,750), Maryland ($96,680), District of Columbia ($91,370), Massachusetts ($88,650), New Jersey ($87,440). Pay is lowest in Louisiana ($58,680), South Dakota ($53,650), West Virginia ($46,840).
Median pay in all 48 states with BLS data
| State | Median annual pay |
|---|---|
| Alabama | $61,890 |
| Alaska | $86,110 |
| Arizona | $68,880 |
| Arkansas | $59,460 |
| California | $79,190 |
| Colorado | $82,750 |
| Connecticut | $81,890 |
| Delaware | $60,580 |
| District of Columbia | $91,370 |
| Florida | $75,740 |
| Georgia | $79,180 |
| Hawaii | $83,620 |
| Idaho | $63,340 |
| Illinois | $68,530 |
| Indiana | $73,100 |
| Iowa | $64,600 |
| Kansas | $60,060 |
| Louisiana | $58,680 |
| Maine | $72,990 |
| Maryland | $96,680 |
| Massachusetts | $88,650 |
| Michigan | $65,900 |
| Minnesota | $76,000 |
| Mississippi | $63,410 |
| Missouri | $72,780 |
| Montana | $61,150 |
| Nebraska | $65,450 |
| Nevada | $85,790 |
| New Hampshire | $72,330 |
| New Jersey | $87,440 |
| New Mexico | $64,550 |
| New York | $77,540 |
| North Dakota | $73,550 |
| Ohio | $70,080 |
| Oklahoma | $78,740 |
| Oregon | $68,900 |
| Pennsylvania | $78,310 |
| Rhode Island | $82,970 |
| South Carolina | $76,790 |
| South Dakota | $53,650 |
| Tennessee | $77,640 |
| Texas | $66,780 |
| Vermont | $72,400 |
| Virginia | $76,760 |
| Washington | $101,750 |
| West Virginia | $46,840 |
| Wisconsin | $81,010 |
| Wyoming | $61,780 |
What the Work Is Like
O*NET surveys people who work as computer network support specialists about their daily conditions. Of those surveyed:
- 94% use email every day
- 93% are on the phone every day
- 93% say teamwork is very or extremely important in their job
- 85% say being exact and accurate is very or extremely important
- 84% work indoors in a climate-controlled space every day
- 61% spend more than half the workday sitting
- 49% have a lot of freedom to make decisions
Education Workers Say the Job Needs
| Education level | Share of workers |
|---|---|
| Bachelor's degree | 47% |
| Associate's degree | 22% |
| Some college | 14% |
| Post-secondary certificate | 10% |
Tools and Software Telecommunications Coordinators Use
Tools and equipment
Software
Is This Job a Good Fit for You?
People who do well in this job tend to enjoy organized work with data, records and clear procedures as well as analyzing problems and working with ideas.
Skills O*NET rates most important: Critical Thinking, Active Listening, Reading Comprehension, Judgment and Decision Making, Speaking, Active Learning.
Knowledge areas used most: Computers and Electronics, Telecommunications, Customer and Personal Service, Engineering and Technology, English Language.
Preparation: O*NET places this occupation in Job Zone 4 of 5, which means considerable preparation.
Related Careers
These jobs use similar skills, according to O*NET's related-occupation data:
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Sources
- U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025.
- U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035.
- O*NET 30.1 Database, occupation 15-1231.00 (Computer Network Support Specialists). View on O*NET OnLine.
This page includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. The Job Explorer has modified some of the information; USDOL/ETA has not approved, endorsed or tested these changes.