Telecommunications Coordinator Job Description

What Does a Telecommunications Coordinator Do?

Moving day for a department goes smoothly only if every extension and data jack in the new office already works, so a telecommunications coordinator plans that service long before the boxes arrive. Day to day, coordinators process requests to add, move or disconnect lines, schedule carriers and cabling crews and audit phone bills, splitting their time between the office, wiring closets and job sites.

Also known as: Telecommunications Services Coordinator, Assistant Telecommunications Services Coordinator, Senior Telecommunications Services Coordinator, Principal Telecommunications Services Coordinator

Telecommunications Coordinator Duties and Responsibilities

The primary responsibilities of a telecommunications coordinator include:

• Process requests to add, move or disconnect phone lines, extensions and data jacks.
• Schedule cabling contractors and carriers, and check that each job matches the work order.
• Audit monthly carrier and cellular invoices and dispute charges for lines no longer in use.
• Keep cable records, jack numbers and closet diagrams current in the telecom database.
• Program voicemail boxes, call trees and hunt groups on the VoIP system.
• Plan phone and network service for building moves, renovations and new construction.
• Troubleshoot dead lines, static and dropped calls, and open tickets with carriers when needed.
• Verify that each phone's emergency calling location is accurate after moves and changes.
• Manage the inventory of desk phones, headsets and mobile devices issued to staff.
• Train staff on phone features and answer questions about conference calling and voicemail.

Required Skills and Qualifications

To succeed as a telecommunications coordinator, you will need the following skills and qualifications:

• VoIP phone systems such as Cisco Unified Communications or Microsoft Teams Phone
• Structured cabling basics and TIA labeling standards
• Carrier billing and contract review
• Work order and ticket tracking
• Excel for inventories and invoice audits
• Reading floor plans and cable diagrams
• Organized follow-through on many small requests
• Polite persistence with carriers and contractors

Education and Training

Entry to the field without an associate degree might be possible, but applicants who hold one in networking or telecommunications will have a head start over other candidates. Experience of cabling or phone installation could lead to a coordinator post. Some move on to network administration.

Salary and Job Outlook

According to BLS, growth for computer network support specialists, the group that includes telecommunications coordinators, is projected at about 1 percent from 2025 to 2035. While the group barely grows, roughly 9,000 openings a year should still come up as workers retire or move into other IT jobs. Bear in mind that you are more likely to be hired if you know VoIP and networking as well as traditional phone systems.

Outlook source: U.S. Bureau of Labor Statistics, Employment Projections, 2025 to 2035, Computer network support specialists.