About This Resume
Getting promoted to manager inside a company is often less difficult than getting hired as one somewhere new because the people choosing have already watched you work. Applying elsewhere involves proving your results to strangers and describing numbers that are sometimes confidential. Your resume has to carry that proof.
Hiring managers read a manager's resume for a few things, including the size of what you ran; the results you delivered, such as revenue, costs and staff turnover; and your people record, as most bosses want managers who can grow the next supervisor. Your title comes second.
What to Include
- Team size and makeup, including how many supervisors or managers reported to you
- Budget or profit and loss (P&L) responsibility in dollars, and the part you controlled
- Results tied to the business: revenue, costs, customer counts, quality or safety
- People results, such as promotions from your team, lower turnover or hard roles filled
- Changes you led, such as a new system, a reorganization, a new location or a turnaround
- Training and credentials that matter in your industry, such as safety, licensing or management courses
Manager Resume Sample
Sample resume. The person, employers and contact details are fictional.
Ulises Quintero
Operations Manager
Boise, ID | ulises.quintero@example.com | (555) 014-2296
Summary
Operations manager with twelve years in home services, leading 45 technicians, dispatchers and office staff. Grew the service agreement base by more than half in three years and develops supervisors who can run a shift on their own.
Experience
Operations Manager, Owyhee Mountain Heating and Air, Boise, ID 2020 to present
- Lead 45 technicians, dispatchers and office staff on a $9 million annual budget
- Grew service agreements from 2,100 to 3,400 households in three years
- Cut repeat visits for the same fault from about 1 in 14 jobs to 1 in 30 with a follow-up call before each job closes
- Hired three supervisors and promoted two of them from technician roles
Service Manager, Birchbank Mechanical, Nampa, ID 2014 to 2020
- Scheduled 18 technicians and managed parts stock for the service vans
- Set up a ride-along training plan that got new technicians working alone in six weeks instead of twelve
- Handled customer complaints and settled warranty claims with equipment makers
Education
B.A., Business Administration, Sawtooth State University, 2013
Skills
Budgeting and P&L management, Hiring, training and performance reviews, Scheduling and dispatch software, Customer complaint resolution, Inventory control, Safety programs, Spanish (fluent)
Certifications
- EPA Section 608 Universal certification
- OSHA 30-Hour Construction (2019)
Tips for Your Manager Resume
- "Managed a team" leaves every question open. "Led 45 technicians, dispatchers and office staff on a $9 million budget" answers three of them in one line.
- If you're applying for your first management job, lead with the times you acted as the manager: covering a vacancy, training a group or running a project with people who didn't report to you.
- A promotion from your team shows not only that you hired well but also that you trained someone who was ready for a bigger job than the one you gave them.
- Pair every result with a time frame. "Grew service agreements from 2,100 to 3,400" means more once the reader knows it took three years.
- Keep turnaround work on the page. Boards and owners look for it in director and general manager candidates.
- Larger companies tend to ask for the most detail on budgets and headcount and smaller ones generally care more about how many different hats you wore. Adjust the summary for each, such as "ran a $9 million service business" for one and "handled hiring, dispatch and customer complaints" for the other.
- Finally, trim the early years. While many people list every job since school, it is a good idea to keep only the last 10 to 15 years in detail, with older roles in a single line each. This allows you to spend the space on the jobs a hiring manager cares about.
Next steps: the resume writing guide covers every section in detail, and the template library has layouts for other fields and career stages.
