Collections Specialist Duties and Responsibilities
Purpose of Classification:
locates and contacts individuals or organizations to collect overdue
monies such as bad checks, student loans, promissory notes, or any
kind of accounts receivable and student debt.
first in a series of two classifications. This class is
distinguished from Collections Specialist Senior in that incumbents
do not perform the lead role or the specialized functions of that
Examples of Duties:
- Researches and analyzes accounts prior to initiating debtor
contact, examines historical data, evaluates past collection
- Determines most effective and economical means of collection
for each account; applies standard due diligence practices to
collect monies owed; composes correspondence requiring knowledge
of procedures and practices in collections and also sends a
variety of standard collection letters.
- Maintains files on all past due accounts, documenting
details of methods utilized to secure payment.
- Utilizes available resources and skip tracing techniques to
ascertain locations of persons with past due accounts.
- Contacts customer and establishes reason for past due
account situation; makes arrangements for payments to bring
account current and follows up to ensure obligation is
- Advises debtor with past due accounts of proper payment
schedules and the principles of credit and credit standings.
- Provides financial counseling to discuss and resolve the
debt situation; restructures or revises payment terms within
well-established limits and procedures; recommends hardship or
other deferments when appropriate to supervisor.
- Uses computer terminal to access database for obtaining
account status or entering data on assigned accounts; verifies
accuracy before and after entry.
- Applies payments received to proper accounts, keeping
accurate accounting records of each transaction; reconciles
records with computer reports, makes necessary adjustments or
- Compiles information and prepares a variety of reports on
collection activities for supervisor, such as faculty/staff
delinquent accounts and account status/progress.
- Recommends accounts to be turned over to collection agencies
or for litigation; prepares report of historical data to
substantiate action to be taken.
Knowledge, Skills and Abilities:
- Knowledge of rules and regulations pertaining to collection
methods and techniques.
- Knowledge of rules and regulations relating to consumer
- Knowledge of procedural and legal aspects of collecting.
- Skill in evaluating information or situation and making
judgments based on facts.
- Skill in both verbal and written communication.
years of collection or related experience; OR, Associates Degree in
Business, Public Administration or related field AND one year of
related clerical collection experience; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
Next: Collections Specialist Senior Job Description