Tour Coordinator Duties and Responsibilities
Purpose of Classification:
Plans,
prices and promotes tours for alumni and university friends.
Incumbents are required to maintain a flexible work schedule in
order to promote and staff tour groups.
Distinguishing Characteristics:
This is
a specialized classification and not part of a series.
Examples of Duties:
- Proposes tours after screening travel industry publications
and tour operators' promotional literature.
- Plans domestic tours including lodging, food and
transportation arrangements; negotiates with tour operators on
domestic and international tour packages and ticketing.
- Arranges pre-tour briefings; arranges for space, speakers,
refreshments and audiovisual equipment.
- Periodically travels to assist during tour with seat
assignments, luggage and various other problems.
- Conducts post-tour evaluations, analyses and reports
response.
- Prices tours and determine the cost to the university and
the revenue generated by the tours.
- Tracks and notifies travelers of payment received and
balance due including membership dues.
- Promotes program and generates publicity by means of an
on-campus travel fair providing information and drafting press
releases.
- Designs brochures and invitations.
Knowledge, Skills and Abilities:
- Knowledge of geography and travel industry.
- Skill in bargaining to purchase best travel package at
economical price.
- Skill in public relations and handling complaints.
- Skill in organization in order to coordinate several events
simultaneously.
- Skill in both verbal and written communication.
Minimum Qualifications:
Bachelor's degree in Business Administration or related field AND
one year experience in travel or hotel industry; OR, Five years
experience in travel or hotel industry; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
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