Office Specialist Senior Duties and Responsibilities
Purpose of Classification:
Performs a variety of administrative, skilled or technical work of a
specialized nature and/or provides first level supervision of office
fourth in a series of four classifications. It is distinguished from
the Office Specialist in that incumbents work under own initiative
with limited supervision and are accountable for significant,
advanced administrative/support duties and/or provides formalized
work leadership. Incumbents also typically possess a broad knowledge
of all functions and operations within work unit and can generally
apply judgment and make decisions affecting function or procedures
for which they are accountable. Office Specialist Senior is
distinguished from Office Supervisor in that the primary purpose of
the Office Supervisor is supervision and supervision takes the
majority of time.
Examples of Duties:
- Supervises or coordinates activities of subordinates.
- Applies functional knowledge to analyze and respond to
matters requiring comprehensive knowledge of department policies
and procedures and research and interpretation of a variety of
levels of information; authorizes exceptions to policy within
- Analyzes and resolves difficult problems or provides
assistance to others on difficult assignments.
- Coordinates or performs data collection, analysis,
reporting, documentation and other duties to ensure accurate and
timely processing or development of required reports.
- Recommends new or revised department policies and
procedures; coordinates and implements approved changes in
policies and procedures affecting assigned function; updates
affected policy/procedure manuals.
- Maintains unit documents such as ledgers, personnel records,
budget data and financial records; ensures adherence to policy
and procedure and monitors/checks for accuracy.
- Coordinates, schedules and tracks progress of specialized
work projects or departmental functions.
- Responds verbally or in writing to inquiries, complaints or
problems and makes necessary adjustments of a non-routine
- Acts as primary contact for assigned function with outside
organizations or other departments; responds to technical
administrative questions and ensures necessary follow up.
- Participates in special projects with staff as directed.
- Assists with specialized or difficult work activities of
subordinates or other staff members.
Knowledge, Skills and Abilities:
- Knowledge of policies, procedures and terminology of
- Knowledge of supervisory practices and principles.
- Skill in both verbal and written communication.
- Skill in the operation of a variety of office machines.
years of increasingly responsible office/clerical experience which
includes one year in a directly related function; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
Next: Office Supervisor Job Description