Academic Services Manager Duties and Responsibilities
Purpose of Classification:
the student service activities of a large college. Directs and
supervises professional personnel. Manages a number of programs that
may include internship programs, international programs, special
student population programs and academic advising. Advises students
with unique problems and gives advice and leadership to Academic
Advisors regarding difficult cases.
a specialized classification and not part of a series. Incumbents
typically manage a broad scope of activities and programs and have a
large professional staff.
Examples of Duties:
- Designs, implements, oversees, and evaluates a comprehensive
student service operation within a college.
- Assesses diverse needs of students who use the student
services and adjusts the structure of the program to address
those needs as well as the university/college mission statement;
recommends policy and procedural changes to administrators.
- Establishes program mission and strategic plan, objectives,
goals. Assesses and evaluates program effectiveness.
- Oversees day-to-day operation and activities of
undergraduate academic advising as well as special programs such
as Academic Access, International Programs and Internship
- Hires, coaches, reviews, supervises, and terminates assigned
employees, or makes effective suggestions and recommendations
that are given particular weight regarding the employment status
of assigned employees.
- Advises and counsels students on academic, curricular,
career and personal issues; assists academic advisors with
- Oversees recruitment and orientation programs for
prospective university students or participants in special
- Develops and prepares advising materials, such as brochures,
handouts, general information summaries, and newsletters.
- Represents unit on various university committees to initiate
change and to resolve issues related to academic services and
- Maintains program usage and satisfaction statistics,
analyzes data, and prepares reports.
- Composes and edits varied university publications such as
program brochures, catalog copy, and the like.
- Researches, develops and applies technology to support
advising programs and services.
- Develops procedures to ensure activities of program are
consistent with the legal requirements and professional
Knowledge, Skills and Abilities:
- Knowledge of student development theory.
- Knowledge of supervisory practices and principles.
- Knowledge of advising practices and principles.
- Knowledge of the college curriculum and policy requirements.
- Skill in public relations and establishing and maintaining
effective working relationships.
- Skill in both verbal and written communication.
Bachelor's degree in field related to area of assignment AND six
years' experience in advisement, which includes two years of
supervisory experience; OR, Any equivalent combination of education
and/or experience from which comparable knowledge, skills and
abilities have been achieved.
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