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You are here: The Job Explorer > Job Description > Technology Services Specialist

Technology Services Specialist Duties and Responsibilities

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Purpose of Classification:

Consults with and advises users in the use of equipment, software, and/or data communications. Troubleshoots, repairs, services, maintains, and installs computers, modems, communication networks, terminals, printers, high speed laser printers, copiers, fax machines, typewriters, and associated peripheral equipment to component level.

Distinguishing Characteristics:

This is second in a series of five classifications. Incumbents in this classification perform complex, highly technical diagnostic and repair activities and provide direction to lower level technicians. Incumbents work independently and prioritize work requests and repairs visiting sites or transporting equipment to shop. Some lifting of equipment is required.

Examples of Duties:

  • Visits departments in response to service requests or phone calls to test equipment, diagnose problems, and determine needed repair.
     
  • Repairs computers, terminals, printers, high-speed laser printers, copiers, fax machines, typewriters, and associated peripheral equipment to component level.
     
  • Contacts vendors to discuss and define problems and solutions, to arrange for outside repair, and to configure or design networks.
     
  • Installs and/or assists in installation of software packages and/or equipment to include configuration of software/hardware.
     
  • Inventories assigned parts; tests and recommends parts and tools needed to stock shop and repair equipment.
     
  • Researches repair parts, maintenance history, manuals, schematics, technical bulletins, manufacturer's hot lines, and talks with industry technical experts to determine feasibility of maintenance.
     
  • Documents repair or work completed and/or estimates time and cost of needed repair for customers.
     
  • Markets organizational service and sales offerings to departments; recommends hardware technology improvements.
     
  • Recommends to management the needs of equipment site including air conditioning, power requirements, grounding needs, equipment hardware connection configuration, and facility modification as required.
     
  • Installs and relocates new or used equipment; evaluates configurations, and identifies needs for wiring and cable location.
     
  • Performs preventative maintenance according to established schedules and procedures; completes associated reports.

Knowledge, Skills and Abilities:

  • Knowledge of electronic equipment appropriate to the assignment.
     
  • Knowledge of equipment operating procedures and techniques.
     
  • Knowledge of application, networking or system software products specific to assignment.
     
  • Knowledge of the theory and application of electronic and/or xerographic processes.
     
  • Skill in the use of specialized technical equipment and schematics used in the diagnosis of problems to the component level.
     
  • Skill in both verbal and written communication.

Minimum Qualifications:

Associateís degree AND two years of related work experience; OR, Three years of related work experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Valid Arizona driverís license may be required for certain positions. CTIA A+ Certification, or certifiable within six months of hiring may be required for certain positions.

 

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