Student Support Specialist Duties and Responsibilities
Purpose of Classification:
Counsels and confers with students within a program of study and
with prospective students; provides program procedures, policies,
goals and objectives, technical guidance and problem resolution.
the first in a series of three classifications. This position has no
decision-making responsibilities, no supervisory responsibilities,
and typically only provides input in the development of objectives,
policies and procedures.
Examples of Duties:
- Counsels and confers with students interpreting and
providing program procedures, policies, goals and objectives,
technical guidance and problem resolution; directs students to
appropriate program advisor for further program guidance.
- Coordinates and administers program activities and student
support to enrolled and prospective students, such as course
registration, graduation processing, petitioning, withdrawals,
program documentation, computer accounts, information sessions,
receptions, and student orientation.
- Assists in the identification of target groups in
consultation with academic departments/programs for student
recruitment on and off campus; makes visits to appropriate
groups (community colleges; schools, workplaces, etc.);
implements internal systems and materials for delivery of
student support services.
- Assists in the collaboration with other colleges and central
university offices to ensure a coordinated approach to student
recruitment and retention activities; serves as liaison to
enrolled or prospective student and internal constituencies in
facilitating program objectives.
- Initiates, develops and sustains strong positive relations
with program coordinators and department chairs to ensure
achievement of the mission and goals of the department and
- Assists with review of college student support initiatives
to ensure student, faculty and administration needs are met.
- Assists with development of goals and objectives for the
student support unit, in support of the college strategic plan.
- Maintains student records on database, creates and provides
reports; provides contact point for enrolled and prospective
- Assists with accreditation review and in development of
workshops, meetings and seminars for students and faculty;
coordinates logistics, scheduling and related matters.
- Develops or assists in the development and production of
program advertising, promotional flyers and related recruitment
- Attends and participates in staff meetings, professional
development seminars and other student support related meetings.
- Implements curriculum goals and objectives as established by
- Implements student recruitment initiatives and participates
in the evaluation of such initiatives.
- Assists in providing cross training to program staff as
- Serves as liaison with student organizations and alumni.
Knowledge, Skills and Abilities:
- Knowledge of organizational practices.
- Skill in organizing and prioritizing work activities.
- Ability to establish and maintain effective working
- Skill in both verbal and written communication.
- Skill in the use of personal computers and related software.
Bachelor's degree in field appropriate to area of assignment AND one
year of administrative and appropriate program experience; OR, Five
years of progressively responsible administrative and appropriate
program experience; OR, Any equivalent combination of experience
and/or education from which comparable knowledge, skills and
abilities have been achieved.
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