Student Affairs Professional Duties
This is the third in a series of three classifications. These
positions function as generalists throughout the university.This
job is distinguished from the lower level positions by
exercising more autonomy; coordinating and decision-making
impacting a wide scope; affecting a larger student population
resulting in greater impact and exposure. This classification
has fiscal responsibilities that include budget planning and
supervision of support, graduate, and student staff and may
supervise some entry level full time staff. Coordinates the
student support functions for prospective students and those
enrolled in a degree program of study. Supervises subordinate
staff ensuring that the identified goals and objectives of the
program are accomplished in accordance with established
priorities, standards of quality and customer service.
DUTIES AND RESPONSIBILITIES
Develops a set of goals and objectives for the student services
unit in conjunction with the college strategic planning.
Provides administration of and coordination of program
activities and services for the students in a degree program.
Interprets program procedures, policies, goals, and objectives.
Counsels and confers with students providing technical guidance
and problem resolution.
Counsels and confers with students providing program procedures,
policies, goals, and objectives, technical guidance, and problem
Directs students to appropriate advisor or departmental manager.
Develops internal manual and computer systems and materials for
delivery of student services, including implementation and
instruction for use.
Coordinates and administers student support to enrolled and
prospective students, such as course registration, graduation
processing, petitioning, withdrawals, program documentation,
computer accounts, information sessions, receptions, and student
Identifies target groups in consultation with academic and
student affairs departments/programs for student recruitment on
and off campus; makes visits to appropriate groups.
Collaborates with other departments and/or colleges and central
administration to ensure a coordinated approach to student
recruitment and retention activities.
Supervises student support staff. Plans, directs and organizes
the activities of the student support unit.
Initiates, develops, and sustains strong positive relations with
program coordinators and departmental leadership to ensure
achievement of the mission and goals of the department and
Develops and produces program advertising, promotional flyers
and related recruitment initiatives in consultation with program
directors or department managers.
Liaisons with program students, faculty, staff, administration,
and external constituencies in facilitating program objectives.
Develops and implements new or revised program policies, goals
and objectives; presents recommendations to administration.
Performs needs assessments, evaluates and analyzes student
support services effectiveness; develops recommendations;
implements and takes appropriate action to ensure efficiencies
Prepares reports as needed, assists in accreditation reviews.
Maintains student records on database, creates and provides
reports. Provides contact point for enrolled and prospective
Attends, participates, and facilitates staff meetings,
professional development seminars, and various college and
Prepares and presents budget proposals and recommendations.
EDUCATION AND EXPERIENCE
Bachelor's degree in field appropriate to area of assignment AND
three years administrative and program experience; OR Masters
Degree and two years of administrative/program experience; OR
seven years of progressively responsible administrative/program
experience; OR any equivalent combination of experience and/or
education from which comparable knowledge, skills, and abilities
have been achieved.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of issues pertaining to area of assignment.
Knowledge of organizational practices.
Knowledge of supervisory practices and principles.
Knowledge of computerized student systems.
Skill in the use of personal computers and related software.
Skill in written and verbal communication.
Ability to establish and maintain effective working
Skill in coordinating and prioritizing work and activities of
self and others.
Skill in budget preparation and forecasting.