Police Radio Dispatcher Senior Duties and Responsibilities
Purpose of Classification:
Leads
work of other Police Radio Dispatchers in absence of or as assigned
by the Police Dispatch Supervisor. Receives calls from university
community concerning crimes and police emergencies; dispatches
police unit to investigate complaint and broadcasts all information
necessary to ensure safety of officers and public.
Distinguishing Characteristics:
This is
second in a series of three classifications. It is distinguished
from the Police Radio Dispatcher by the lead responsibilities and
additional experience required for leading and providing training to
others. Incumbents are required to maintain flexible work schedules
in order to work weekend or evening shifts.
Examples of Duties:
- Coordinates the activities of subordinates; receives
emergency and non-emergency calls for service; prioritizes the
calls; dispatches appropriate response unit to investigate or
respond.
- Relays pertinent information in a factual and concise
manner; relays instructions or inquiries from remote units.
- Monitors security camera, and fire and intrusion alarms, and
dispatches assistance accordingly.
- Operates computer terminal to obtain vehicle and criminal
record information; enters data from officer reports to Criminal
Information System on computer.
- Types report logs of police activities during shift.
- Monitors teletype messages and relays important information
to officers.
- Assists visitors at front desk by answering inquiries or
providing information requested when no other staff is
available.
- Trains new personnel and arranges for additional training
seminars or workshops.
- Reads, examines, and reviews log reports and computer input
prepared by Police Radio Dispatchers for accuracy; makes
corrections, and forwards to appropriate staff.
- Resolves problems and questions presented by Police Radio
Dispatchers regarding work methods or proper procedures to
follow.
- Recommends procedural changes to supervisor, setting up
approved changes and communicates changes to all staff affected.
- Assumes primary duties of the Police Dispatch Supervisor
during the absence of the Police Dispatch Supervisor.
Knowledge, Skills and Abilities:
- Knowledge of police radio dispatch procedures.
- Knowledge of supervisory practices and principles.
- Skill in setting priorities and handling high-pressure
situations.
- Skill in communicating clearly and concisely and relaying
details accurately.
- Skill in handling high volume telephone and visitor traffic.
- Skill in typing with high accuracy.
- Skill in leading the work of others.
Minimum Qualifications:
Two
years of police dispatching experience; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
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