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You are here: The Job Explorer > Job Description > Computer Lab Associate

Computer Lab Associate Duties and Responsibilities

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Purpose of Classification:

Maintains and monitors computer lab operations by providing assistance to users with basic computer software and hardware problems.

Distinguishing Characteristics:

This is a specialized classification and not part of a series. Incumbents receive daily regular review of work activities to ensure timely completion of duties in accordance with established standards and policies. This position does not supervise or delegate work to any other position.

Examples of Duties:

  • Acts as first point of contact to all computer lab users by responding to questions and inquiries.
     
  • Opens Computer Lab and starts computers; checks printers for paper and toner and restocks as needed.
     
  • Assists students, faculty and others with computer account questions.
     
  • Monitors usage and reports abuse to Supervisor.
     
  • Responds to basic software and hardware questions; refers more complex issues to Supervisor for resolution/research.
     
  • Monitors computer lab usage log to ensure users sign-in/sign-out to provide for accurate records.
     
  • Delivers and retrieves laptops to/from classrooms; connects to video data projector and verifies proper functionality.
     
  • Provides basic technical support to classroom instructors as needed.
     
  • Distributes replacement A/V for classroom use in the event of equipment failure.
     
  • Relays userís requests for additional hardware and/or software to supervisor.
     
  • Inputs information into databases and/or spreadsheets as requested.
     
  • Closes Computer Lab and powers down all computers.
     
  • Performs all other job related activities as requested.

Knowledge, Skills and Abilities:

  • Knowledge of basic PC hardware and software troubleshooting methods and practices.
     
  • Knowledge of basic MS Office product functionality.
     
  • Skill in troubleshooting of PC hardware and software problems and error messages.
     
  • Skill in delivery of customer service through use of verbal and written communication and listening techniques.
     
  • Ability to perform various basic PC hardware diagnostics.
     
  • Ability to effectively manage multiple priorities through application of effective and efficient time and work methods.

Minimum Qualifications:

High School Diploma or GED and six months' experience providing technical support for computers and associated peripheral equipment; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

 

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