Collections Specialist Senior Duties and Responsibilities
Purpose of Classification:
locates and contacts individuals or organizations to collect overdue
monies on all types of university accounts and leads other workers.
second in a series of two classifications. Collections Specialist
Seniors perform many of the same duties as Collection Specialists
but are distinguished by the lead responsibilities, and by a high
level of technical knowledge which allows incumbents to act as a
resource to Collection Specialists and to independently make
decisions and exercise authority within established guidelines and
limits. Incumbents also perform specialized functions that require
additional experience or specialized knowledge, such as federal
student loan regulations.
Examples of Duties:
- Leads the work of others by distributing and balancing
workload, demonstrating proper work methods and providing on the
job training to employees.
- Assists other collectors with difficult or complex accounts
and situations, utilizing technical knowledge of collections and
procedural or legal guidelines.
- Compiles data and prepares monthly activity reports and,
periodically, more specialized reports for management.
- Performs specialized work, such as collection of particular
loans requiring specific knowledge of program regulations and
performance of non-routine duties, such as student loan
regulations and required exit interviews, pre-loan counseling
- Determines when an account is to be turned over to a
collection agency or for litigation or when to assign a student
loan back to federal government; prepares report of historical
data to substantiate action to be taken, including payment
history and due diligence performed.
- Researches and analyzes accounts prior to initiating debtor
contact; examines historical data; evaluates past collection
- Determines most effective and economical means of collecting
for each account; applies standard due diligence practices to
collect monies owed; composes correspondence requiring knowledge
of procedures and practices in collections and also sends a
variety of standard collection letters.
- Advises debtor with past due accounts of proper payment
schedules and the principles of credit and credit standings.
- Provides financial counseling to discuss and resolve debt
situation; restructures or revises payment terms, recommends
deferments, hardships and allowable cancellations, or writes
promissory notes when appropriate using independent judgement
within established limits.
- Applies payments received to proper accounts, keeping
accurate accounting records of each transaction; reconciles
records with computer reports; makes necessary adjustments or
- Maintains files on all past due accounts, documenting
details of methods utilized to secure payment.
- Contacts customer and establishes reason for past due
account situation; makes arrangements for payments to bring
account current and follows up to ensure obligation is
- Uses computer terminal to access database for obtaining
account status or entering data on assigned accounts; verifies
accuracy before and after entry.
Knowledge, Skills and Abilities:
- Knowledge of government rules, regulations, guidelines and
procedures pertaining to federal student loans.
- Knowledge of basics of work leadership or supervision.
- Skill in compiling data and analyzing financial information
for decision-making purposes.
years of related collection experience; OR, Bachelor's degree in
Business Administration or related field AND one year related
collection experience; OR, Any equivalent combination of experience
and/or education from which comparable knowledge, skills and
abilities have been achieved.
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