Collections Specialist Duties and Responsibilities
Purpose of Classification:
Traces,
locates and contacts individuals or organizations to collect overdue
monies such as bad checks, student loans, promissory notes, or any
kind of accounts receivable and student debt.
Distinguishing Characteristics:
This is
first in a series of two classifications. This class is
distinguished from Collections Specialist Senior in that incumbents
do not perform the lead role or the specialized functions of that
classification.
Examples of Duties:
- Researches and analyzes accounts prior to initiating debtor
contact, examines historical data, evaluates past collection
efforts.
- Determines most effective and economical means of collection
for each account; applies standard due diligence practices to
collect monies owed; composes correspondence requiring knowledge
of procedures and practices in collections and also sends a
variety of standard collection letters.
- Maintains files on all past due accounts, documenting
details of methods utilized to secure payment.
- Utilizes available resources and skip tracing techniques to
ascertain locations of persons with past due accounts.
- Contacts customer and establishes reason for past due
account situation; makes arrangements for payments to bring
account current and follows up to ensure obligation is
satisfied.
- Advises debtor with past due accounts of proper payment
schedules and the principles of credit and credit standings.
- Provides financial counseling to discuss and resolve the
debt situation; restructures or revises payment terms within
well-established limits and procedures; recommends hardship or
other deferments when appropriate to supervisor.
- Uses computer terminal to access database for obtaining
account status or entering data on assigned accounts; verifies
accuracy before and after entry.
- Applies payments received to proper accounts, keeping
accurate accounting records of each transaction; reconciles
records with computer reports, makes necessary adjustments or
corrections.
- Compiles information and prepares a variety of reports on
collection activities for supervisor, such as faculty/staff
delinquent accounts and account status/progress.
- Recommends accounts to be turned over to collection agencies
or for litigation; prepares report of historical data to
substantiate action to be taken.
Knowledge, Skills and Abilities:
- Knowledge of rules and regulations pertaining to collection
methods and techniques.
- Knowledge of rules and regulations relating to consumer
credit.
- Knowledge of procedural and legal aspects of collecting.
- Skill in evaluating information or situation and making
judgments based on facts.
- Skill in both verbal and written communication.
Minimum Qualifications:
Three
years of collection or related experience; OR, Associates Degree in
Business, Public Administration or related field AND one year of
related clerical collection experience; OR, Any equivalent
combination of experience and/or education from which comparable
knowledge, skills and abilities have been achieved.
Next: Collections Specialist Senior Job Description |
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