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You are here: The Job Explorer > Job Description > Academic Services Manager

Academic Services Manager Duties and Responsibilities

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Purpose of Classification:

Manages the student service activities of a large college. Directs and supervises professional personnel. Manages a number of programs that may include internship programs, international programs, special student population programs and academic advising. Advises students with unique problems and gives advice and leadership to Academic Advisors regarding difficult cases.

Distinguishing Characteristics:

This is a specialized classification and not part of a series. Incumbents typically manage a broad scope of activities and programs and have a large professional staff.

Examples of Duties:

  • Designs, implements, oversees, and evaluates a comprehensive student service operation within a college.
     
  • Assesses diverse needs of students who use the student services and adjusts the structure of the program to address those needs as well as the university/college mission statement; recommends policy and procedural changes to administrators.
     
  • Establishes program mission and strategic plan, objectives, goals. Assesses and evaluates program effectiveness.
     
  • Oversees day-to-day operation and activities of undergraduate academic advising as well as special programs such as Academic Access, International Programs and Internship Program.
     
  • Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
     
  • Advises and counsels students on academic, curricular, career and personal issues; assists academic advisors with difficult cases.
     
  • Oversees recruitment and orientation programs for prospective university students or participants in special programs.
     
  • Develops and prepares advising materials, such as brochures, handouts, general information summaries, and newsletters.
     
  • Represents unit on various university committees to initiate change and to resolve issues related to academic services and curriculum requirements.
     
  • Maintains program usage and satisfaction statistics, analyzes data, and prepares reports.
     
  • Composes and edits varied university publications such as program brochures, catalog copy, and the like.
     
  • Researches, develops and applies technology to support advising programs and services.
     
  • Develops procedures to ensure activities of program are consistent with the legal requirements and professional standards.

Knowledge, Skills and Abilities:

  • Knowledge of student development theory.
     
  • Knowledge of supervisory practices and principles.
     
  • Knowledge of advising practices and principles.
     
  • Knowledge of the college curriculum and policy requirements.
     
  • Skill in public relations and establishing and maintaining effective working relationships.
     
  • Skill in both verbal and written communication.

Minimum Qualifications:

Bachelor's degree in field related to area of assignment AND six years' experience in advisement, which includes two years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

 

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